As the Obama “stimulus” takes effect I think a whole new segment of the population will discover the joys of shopping (and employment) at the galaxy’s largest Ueberretailer.
Journalist George Platt went undercover for the New York Post and applied for an entry-level position at an Arizona Wal-Mart and came away impressed. His entertaining article reveals a central tenet of customer focus there:
… almost all the rules devolved to the sacred principle of never, ever offending a customer – or “guest,” in Wal-Mart terminology.
The reason was clearly articulated. On average, anyone walking into Wal-Mart is likely to spend more than $200,000 at the store during the rest of his life. Therefore, any clueless employee who alienates that customer will cost the store around a quarter-million dollars. “If we don’t remember that our customers are in charge,” our trainer warned us, “we turn into Kmart.” She made that sound like devolving into some lesser being – a toad, maybe, or an amoeba.
They’re far from perfect getting complete buy-on from their associates, I have to admit, but I’m a firm supporter of the people from Bentonville and working hard on my lifetime quarter-million there.
(HT: El R’bo)
