The VA still uses paper files — that’s right, paper files. The current backlog for disability claims is 900,000.
Veterans waiting more than a year for a decision on their disability claims are moving to the front of the line, under a new program announced Friday.
The Department of Veterans Affairs is responding to criticism about the soaring number of claims that have been pending for longer than 125 days. The VA said that of the nearly 900,000 claims pending in the system, some 250,000 are from veterans who have been waiting at least a year for a decision.