A blind UNCG student and his service dog were kicked off a HEAT bus Sunday morning.
The situation was eventually resolved, and John Dyson and “Sarge” were allowed back on the bus:
Information Specialist Kevin Elwood says both the law and the policies of Greensboro Transit Authority say buses are accessible to people with disabilities, including those with service animals.
“Unfortunately it was a new operator who had been on the job less than 90 days,” Elwood said. “And he was not familiar with the policy regarding that.”
Elwood said all of the drivers go through sensitivity training to learn these policies.
Evidently this particular driver’s mind wandered a bit during his sensitivity training.
